Policies

 

MACKENZIE QUARTERS
Privacy Policy

Run Events Pty Ltd (trading as MacKenzie Quarters & Ms Batterhams)

Effective Date: 24th June 2026

Run Events Pty Ltd ACN 629 060 484 trading as MacKenzie Quarters and Ms Batterhams (we, us, or our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold, disclose, and protect your personal information across our venues, dining experiences, events, and membership programs.

By visiting our venues, using our websites, booking an event, or purchasing a membership, you acknowledge that you have read and understood this Privacy Policy.

1. About Us and This Policy

Run Events Pty Ltd operates premium hospitality, event, and dining experiences in Bendigo, Victoria, through our primary brands:

  • MacKenzie Quarters: Our historical events venue, accommodation, and catering services.

  • Ms Batterhams: Our boutique restaurant, which also hosts The Supper Club membership program.

We handle personal information in a manner consistent with the Australian Privacy Principles (APPs) contained in Schedule 1 of the Privacy Act 1988 (Cth) (Privacy Act). We are also mindful of the statutory tort for serious invasions of privacy introduced by the Privacy and Other Legislation Amendment Act 2024 (Cth). Where those obligations apply to us, we will meet them. Where they do not apply as a matter of statute, we nonetheless adopt the APPs as the standard for our privacy practices.

2. What Personal Information We Collect

We may collect the following categories of personal information from you:

  • (a) Identity and contact information: your full name, residential or postal address, email address, and telephone number;

  • (b) Booking and event details: function dates, guest counts, accommodation reservations at MacKenzie Quarters, and booking preferences;

  • (c) Payment and financial information: payment method details and transaction records, processed through our secure third-party payment gateways. We do not store complete credit card details on our own systems;

  • (d) Dietary and health information: dietary requirements, food allergies, and intolerances disclosed during event planning, table bookings, or RSVP processes. This may constitute sensitive information under the Privacy Act and is handled with additional care;

  • (e) Membership details (The Supper Club): subscription records, attendance history, seat transfer details, and wine preferences in connection with The Supper Club Cellar; and

  • (f) Communications: records of correspondence between you and our teams, including event enquiries, feedback, or general complaints.

We collect personal information directly from you when you make a booking, purchase a membership, subscribe to a newsletter, or contact us. We only collect information that is reasonably necessary to run our venues and deliver our services.

3. How We Use Your Personal Information

We use your personal information across both venues for the following purposes:

  • (a) Venue operations and bookings: to manage restaurant reservations at Ms Batterhams, function bookings and accommodation at MacKenzie Quarters, and to process payments;

  • (b) Event delivery and catering: to plan, coordinate, and host functions, weddings, and corporate events, including managing guest lists and room configurations;

  • (c) Membership administration: to process and manage membership applications, subscriptions, and exclusive member perks;

  • (d) Dietary management: to safely accommodate food allergies and dietary restrictions across all dining and catered experiences;

  • (e) Operational communications: to send booking confirmations, event updates, invoices, and operational notices;

  • (f) Marketing communications: with your consent (e.g., opting in via our websites or joining a membership program), to send you newsletters, event invitations, and promotional offers for both Ms Batterhams and MacKenzie Quarters. You can opt out at any time using the unsubscribe link in any email;

  • (g) Promotional media: where you have not opted out, to use photography or video footage captured at public events or functions (in accordance with our booking terms) for promotional newsletters and social media; and

  • (h) Legal compliance: to meet our obligations under applicable laws, including the Liquor Control Reform Act 1998 (Vic), standard tax reporting, and local council regulations.

4. Special Provisions for The Supper Club Members

If you participate in The Supper Club membership program hosted by Ms Batterhams, this Privacy Policy applies to you in conjunction with The Supper Club Terms and Conditions. By purchasing a membership, you acknowledge that we will collect and use your data to administer your subscription, manage event RSVPs, execute seat transfers, process monthly dining vouchers, and facilitate wine ordering via The Supper Club Cellar benefit.

Furthermore, where you have not opted out, we may use photographs or video footage captured during exclusive Supper Club events for promotional materials, social media, and member newsletters in accordance with the program's Terms and Conditions.

5. Sensitive Information

Dietary requirements and food allergy information constitute sensitive health information under the Privacy Act. We collect this data strictly with your consent, which you provide by disclosing it during a booking, membership setup, or RSVP process. We will only use this sensitive information to ensure your safety and accommodate your needs at our venues, and will never use it for alternative purposes without your express consent.

6. Disclosure of Personal Information to Third Parties

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only to the extent necessary to run our businesses:

  • (a) Service providers: secure payment processors, booking platforms, and email marketing software;

  • (b) Event partners and contractors: external suppliers (such as wine/beverage suppliers for The Supper Club Cellar, specialised decorators, entertainers, or photographers contracted for events) who require basic logistics details;

  • (c) Professional advisers: our lawyers, accountants, and insurers where reasonably required; and

  • (d) Regulatory authorities: where required by law, including Liquor Control Victoria or the Australian Taxation Office.

7. Overseas Disclosure

Some of our digital platform providers (such as cloud database, reservation, or email communication services) may store data on secure servers located outside of Australia. We take reasonable steps to ensure these providers adhere to strict privacy controls that align with the APPs. By providing your information to us, you consent to these cross-border transfers.

8. How We Store and Protect Your Information

We take data security seriously and employ reasonable physical and digital measures to protect your personal information from unauthorised access, loss, or modification. This includes password-protected hospitality management systems, restricted staff access on a need-to-know basis, and partnering with reputable digital platforms that carry certified security protocols.

9. Data Retention

We retain your personal information only as long as necessary for business operations or legal requirements:

  • Financial, membership, and transactional records: retained for seven (7) years following the end of your interaction or subscription term to comply with tax record-keeping laws.

  • Guest preferences and dietary information: kept to streamline future bookings, but securely deleted or de-identified if a guest or member requests account closure, unless an active legal dispute requires otherwise.

10. Your Rights — Access, Correction, and Complaints

Access & Correction: You have the right to request access to the personal information we hold about you, or to request corrections if you believe it is inaccurate, incomplete, or out of date. Please reach out via the contact details in Section 12. We will respond within 30 days.

Privacy Complaints: If you have concerns about how we have handled your data, please contact us directly. We will acknowledge your complaint within five (5) business days and look to resolve it within 30 days. If you remain unsatisfied, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our venue operations, technologies, or Australian privacy regulations. Any significant updates will be highlighted on our venue websites or emailed directly to our database subscribers and Supper Club members.

12. Contact Us

For all privacy-related enquiries, access requests, or complaints regarding either venue or membership program, please contact:

Run Events Pty Ltd — Privacy Officer

Address: 10 MacKenzie Street, Bendigo VIC 3550

Email: rhianwens@mackenziequarters.com

Telephone: 03 5444 2497

Last update: 24/06/2026